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Dispatch and Delivery
We aim to despatch all orders within 2-5 working days. During busy times if your order is more than a few items we may contact you to get a delivery date. If we need to contact you to clarify your design, it may delay your order if you are unable to respond quickly to our query, but your order will get priority once we have an answer.
We use Royal Mail's first class signed for posting service for most orders depending upon order size. Our standard delivery service is FREE!! to UK
Sometimes we use iPost Parcels for larger orders. A signature is required on delivery and the parcel can be tracked. We aim to dispatch all orders within 2-5 working days. After we have posted your order, courier parcels are delivered next working day to most UK mainland addresses. If there is nobody to sign for the order a card will be left with instructions for re-delivery or collection. If you would like to have your order sooner we would advise using the express service.
We use Royal Mail's International Mail tracked and signed service for international orders. Pricing has been simplified and we have fixed the postage costs at £6 for smaller items and £14 for larger sized items.
We aim to dispatch all orders within 2-5 working days during peak work flows, although under normal circumstances dispatch time can be quicker than this. Orders can be tracked upon request.
Bank holidays, and seasonal holidays.
Bank holidays and seasonal holidays may cause delays in postage. This can also be our most busiest time leading upto a bank holiday or a seasonal holiday so please bare with us we will endeavour to dispatch your order as soon as we possibly can. All orders are subject to a queuing system and each order is prioritised accordingly.
Mask and Makeup products.
We like to allow a couple weeks for processing of our mask and makeup products due each and every piece being hand made to order. This allows time to mould, cast and paint plus allow drying time before dispatch. Please be advised sometimes it can take a little longer depending on the size of the piece. We like to make sure each piece is finished to the highest standard before dispatch.
Please ensure all delivery addresses are correct. If a parcel bounces back due to an incorrect delivery address, a postage charge will apply.